careers

Careers at Salira

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Current Opening

Marketing

Available Positions:

System Engineer/Customer Support (Santa Clara, CA)

System Engineer/Customer Support

Introduction

Salira Systems, Hitachi owned company, is a leading provider of optical broadband access network solutions. We design, develop and manufacture a family of products that assures the performance and availability of access network applications and services in complex, high-speed networks. We manufacture and market these products as an integrated hardware and software solution that is used by service providers and enterprises worldwide. Our company headquarters is in Santa Clara, California.

Job Description:

We are seeking a qualified candidate with excellent troubleshooting skills for complicated hardware and software issues. The System Engineer/Customer Support will be responsible for troubleshoot customer issues and supporting new and existing customer deployments, both with on-site visits and remote support. The execution of customer acceptance test plans and creation of training materials will also be required.

Minimum Requirements (Please apply if you meet these):

Skills: Layer two protocols, VLAN, Ethernet switching, STP, QoS, TCP/IP.
Background: Support, Engineer, QA or Test

Responsibilities:

Respond to customer inquiries, remote or on-site.
Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
Document all technical inquiries, develop and review content for knowledgebase.
Help test alpha and beta products.

Required Technical Skills:

Have extensive knowledge of networking technologies, optical communication principles, routing protocols, Basic understanding of TCP/IP networking stack, L2 Switching, 802.1x , VLAN, STP, QoS, IGMP, PIM and SNMP.
Knowledgeable and experienced with L2/L3 switches and routers, Experience in an enterprise LAN/WAN environment.
Ability to look at and analyze network traces. (ethereal, smartBit, MIBs)
Experience with Cisco or Network hardware manufactured products.
Excellent verbal and written communication skills.
Excellent interpersonal skills
B.S. or M.S. in Computer Science, Electrical Engineering, or equivalent work experience

Preferred Technical Skills:

Familiarity with PON technology, L2/L3 networking, Ethernet.
HTML skills for support website design.
Effective communicator.
Experience with switch and routing protocols (CCNA or more)

Contact:

Shu Jiang
Customer Service Manager, Salira Systems,
408-845-5363
sjiang@salira.com