Salira Customer Services
By combining world-class technology with superior experience
and customer care, the Salira Customer Services Program ensures
optimal network design and operation. To further enhance the
value of its products, Salira has developed a portfolio of
services designed to deliver the skills and knowledge required
to manage Salira-enabled networks. The Salira Customer Services
Program consists of Salira Help Desk, Salira Training, Salira
Contract Support Services and Salira Professional Services.
For more information on any of these programs, please contact
Customer Services at support@salira.com.
Help Desk
For customer assistance, please contact Salira at support@salira.com
or +86 2150807317.
Training
Salira Training provides customers with the knowledge needed
to design, manage and operate Salira-enabled networks. Salira’s
training program minimizes the amount of time spent in the
classroom while providing the critical skills needed to deploy
and maintain Salira’s products.
Contract Support Services
The Salira Contract Support Services program provides customers
with a wide variety of value-added services that ensure optimal
network performance and reliability. Network Support is facilitated
by Salira’s state-of-the-art Technical Service Center
in Santa Clara, California. Additional contract support services
include:
- 10 x 5 TSC Services
- 24 x 7 TSC Services
- Software Updates
- Software Upgrades
- Electronic Support
- Platinum Electronic Support
- Return-to-Factory Repair
- Advanced Replacement
- One Hour Telephone Response
- Training Programs
Professional Services
Salira offers a wide range of professional services including
network design, installation, implementation and operation
of Salira-enabled networks. Working with leading industry-certified
partners, Salira delivers on-site customer support and Engineering,
Furnishing and Installation (EF&I) consulting and services
for advanced network design.
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