Salira Access Management

Increase customer satisfaction by managing services and service levels in real time

One of the biggest challenges for broadband carriers and large IT departments is service management. This includes creating and modifying services, constantly monitoring service levels, and rapidly adding and subtracting new subscribers—basically, everything it takes to keep users happy. The Salira Access Management (SAM) is a Java-based, client/server application that provides comprehensive service management capabilities through a single, easy-to-use interface. It helps you enhance your customers’ experience by improving availability and letting you respond more quickly to their rapidly changing needs.

Features

• Provides access to OLTs via SNMP and similar protocols
• Detects new equipment automatically
• Allows remote provisioning of TDM, IP, and VDSL services
• Supports hundreds of OLTs and ONUs—and more than 100 simultaneous users
• Lets you define new services—with attributes such as traffic behavior, service priority, bandwidth requirements, etc.—through an easy-to-use GUI
• Maintains an audit trail of service changes
• Protects your environment through advanced security options that prevent errors and unauthorized access
• Continuously monitors LoF, LoS, and other standard service measures
• Sends alarms or notices when service thresholds are breached
• Logs all service events
• Includes powerful fault isolation capabilities
• Comes with an easy-to-use link budget calculator

Benefits

• Improve service availability
• Respond quickly to changing customer needs and business requirements
• Document performance versus service level agreements using recorded event and other data
• Address potential problems before they affect the customer experience
• Easily train service administrators to manage complex services

Supported Platforms

• Windows: NT, 2000, and XP
• Linux
• UNIX