Professional Services

Salira Support is committed to ensuring that your network is well-designed, highly-available, scalable and simple to maintain. Toward that end, Salira offers a wide range of professional services including network design, installation and operation of Salira-enhanced networks. Working with industry-certified partners, Salira provides on-site customer support and Engineering, Furnishing and Installation (EF&I) consulting services for advanced network design. Salira provides cost-effective solutions for all planning, design, optimization, operation and implementation of network solutions that meet today's needs, while providing the required flexibility for expansion in the future.

Additional contract support services include:

  • 10 x 5 TSC Services
  • 24 x 7 TSC Services
  • Software Updates
  • Software Upgrades
  • Web-based Support Case Management
  • Web-based Knowledge Base
  • Return-to-Factory Repair
  • Advance Replacement
  • One-Hour Telephone Response
  • Ongoing Training Programs